Customer Notice

Dear Partners:

We hope that you and all of your friends and loved ones are safe and well. It has been almost three (3) months since Magnus was forced to shut its doors to assist in preventing the spread of COVID-19 and we are pleased to announce that we are reopening on Monday, June 15, 2020 to address all current and future production requests. We have now obtained our certification to sell Personal Protective Equipment (PPE) and, effective immediately, we will be doing so.

The decision to temporarily close our doors was a difficult one because of the impact we knew it would have on our staff, our distributors, and the end-users that are served by all of our partners.  Understandably, while we have missed out on prospects during the shutdown, we maintain that the correct decision was made for the greater good of our communities and country.

To make the most of our time away, during the shutdown we worked to better your customer experience. We took the opportunity to explore the shifting needs of society and adjusted our product line by way of introducing PPE. We revamped our ability to service trade shows, sales calls, pre-planned events, and other public facing activities, both now and beyond this pandemic, by developing new tools and services such as product videos that would enable our partners to better reach their customers. Additionally, for the safety of both our staff and customers we identified and implemented procedural changes and workplace safety measures.

We will do our best to quickly clear the backlog of orders that are not yet produced and we anticipate that this will happen shortly. Our facility is large enough to accommodate the new social distancing requirements and we will maintain our sanitizing, hand washing, and other cleaning measures already in place to ensure a safe work environment. Staff has already been onsite to begin prep work so that when we reopen for production we can transition smoothly.

On behalf of all of us at Magnus, we’d like to take this opportunity to thank you, in advance, for your patience as we get ourselves up and running at full production capacity once more. The world we knew on March 24th is drastically different than the one we are in today. Anxiety, unemployment, malady, uncertainty, division, and heartbreak are all words to which everyone can relate.  But hope, love, confidence, kindness, friendship, and passion represent the other half of the equation.  Where there is devastation, there is the prospect of regrowth and rejuvenation.

As we reflect on the remarkable support we have enjoyed from our partners over our time in business, we wish to express our gratitude to all of you.  It is our hope that we will soon be working with you once more.  Until then, we will continue to plan in the background to make your experience with us a good one.

Your Magnus Partner